Terms of Service

Last updated: 30 June 2026

1. Who we are and these Terms

These Terms of Service ("Terms") govern your access to and use of the TendorAI website at tendorai.com and all related services, tools and content (together, the "Service").

The Service is provided by TendorAI Ltd ("TendorAI", "we", "us", "our"), a company registered in England and Wales under company number 16521860, with its registered office at [FILL: registered office address, Wales].

By accessing or using the Service, or by registering for an account, you agree to be bound by these Terms. If you do not agree, do not use the Service.

2. What TendorAI is

TendorAI is an AI visibility platform. The Service measures how often AI assistants reference or recommend regulated professional-services firms, diagnoses why a firm may be under- represented, and produces recommendations and draft content intended to help close those gaps. The Service includes free tools, a free account tier, and a paid "Pro" subscription.

3. Eligibility and accounts

• The Service is for business and professional use only. By using it you confirm you are acting on behalf of a business and not as a consumer.
• You confirm you are authorised to act for the firm whose account you create or manage, and to accept these Terms on its behalf.
• You must provide accurate account information and keep it up to date, and you are responsible for keeping your login credentials secure and for activity under your account.

4. Free tier, Pro subscription and billing

• Free tier: certain features are available at no cost. We may change or withdraw free features at any time.
• Pro subscription: the Pro plan costs £299 per month. Prices are inclusive of any applicable taxes; we are not currently VAT-registered, and if that changes we will give you notice before VAT is added.
• Payment and renewal: payment is taken in advance via Stripe. The subscription renews automatically each month until cancelled.
• Cancellation: you may cancel at any time. Cancellation takes effect at the end of your current paid month; you keep Pro access until then and are not billed again afterwards.
• Refunds: fees already paid are non-refundable, including for partial periods, except where required by law.
• Price changes: we may change the Pro price on at least 30 days' notice before your next renewal. Continuing after the change takes effect means you accept the new price.
• Failed payment: if a payment fails, we may suspend Pro features or downgrade your account to the free tier until payment is resolved.

5. AI-generated content and outputs

Scores, diagnostics, recommendations and draft content produced by the Service are generated using artificial intelligence and automated analysis. You acknowledge and agree that:

• These outputs may contain errors, omissions or inaccuracies, and are provided as drafts and suggestions only.
• You are responsible for reviewing, verifying and approving any output before you publish it, send it, or otherwise rely on it.
• The outputs are not legal, regulatory, accounting, financial or other professional advice, and do not replace your own professional judgement or that of a qualified adviser.
• You remain solely responsible for any content you publish and for your firm's compliance with its regulator (for example the SRA, ICAEW, FCA or Propertymark) and with advertising, consumer and other applicable law.

6. No guarantee of results

The Service depends on third-party AI assistants and search platforms that we do not control and that change their models and behaviour without notice. We do not warrant or guarantee that your firm will be recommended, cited or ranked by any AI assistant, that any visibility score will improve, or that any particular outcome will be achieved. Any examples or projected results are illustrative only.

7. Acceptable use

You agree not to:

• use the Service unlawfully, or in breach of any third party's rights;
• scrape, harvest, or use automated tools against the Service, or attempt to copy, reverse engineer or extract its underlying data, models or software;
• resell, sublicense or make the Service available to third parties except as permitted;
• interfere with, overload, or attempt to gain unauthorised access to the Service;
• submit content you do not have the right to submit, or that is false or misleading.

8. Intellectual property

• Our property: the Service, including the platform, software, models, scoring methods, branding and original content, is owned by TendorAI and protected by intellectual property laws.
• Your content: you retain ownership of the firm information and materials you provide. You grant us a non-exclusive licence to host, process and use that content, and to send it to our service providers (including AI providers), to operate and provide the Service.
• Outputs: subject to your compliance with these Terms and payment of any fees due, you may use the outputs the Service generates for your firm's own business purposes.

9. Third-party services and data

The Service relies on third-party providers, and your use involves the processing of personal data as described in our Privacy Policy, which forms part of these Terms. We are not responsible for the availability or acts of third-party platforms.

10. Suspension and termination

We may suspend or terminate your access if you breach these Terms, provide false information, or act unlawfully or abusively. Except in cases of serious breach, we will give reasonable notice before terminating a paid account. You may stop using the Service and close your account at any time. Clauses that by their nature should survive termination (including Sections 5, 6, 8, 11 and 12) will continue to apply.

11. Disclaimers and limitation of liability

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under English law.

Subject to that, the Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including any implied warranties of satisfactory quality, fitness for a particular purpose, or non-infringement.

Subject to the first paragraph of this Section, we are not liable for any loss of profits, revenue, goodwill, business or anticipated savings, or for any indirect or consequential loss; and our total aggregate liability arising out of or in connection with the Service shall not exceed the greater of (a) the total fees you paid us in the 12 months before the claim and (b) £100.

12. Indemnity

You agree to indemnify us against all claims, losses, damages and reasonable costs (including legal fees) arising from content you publish using outputs from the Service, your breach of these Terms, or your infringement of any third party's rights or of applicable law.

13. Changes to the Service and these Terms

We may change or discontinue features of the Service, and we may update these Terms from time to time. We will post material changes on this page and, for account holders, may notify you by email. Your continued use of the Service after changes take effect constitutes acceptance.

14. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or the Service. If you have a dispute, please contact us first at scott.davies@tendorai.com so we can try to resolve it informally.

15. General

• If any provision of these Terms is found invalid or unenforceable, the remaining provisions continue in full force, and the invalid provision will be modified to the minimum extent necessary to make it enforceable.
• These Terms, together with the Privacy Policy, are the entire agreement between you and us regarding the Service.
• Our failure to enforce any provision is not a waiver of it.

16. Contact us

TendorAI Ltd
[FILL: registered office address, Wales]
Email: scott.davies@tendorai.com